Returns & Exchanges
Industrie AU is committed to providing high-quality apparel, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange. Items must be in their original condition, unworn and with all tags attached to be eligible for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the garments in their original packaging, ensuring all original tags and labels remain attached to the products.
Post Your Parcel
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing