Frequently Asked Questions
Everything you need to know about shopping with Industrie AU.
What are your shipping options and delivery times?
We offer standard and express shipping across Australia. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days for most metro areas.
How do I return an item if it doesn't fit?
We offer a 30-day return policy for all full-priced items. Products must be unworn, unwashed, and have all original tags attached to be eligible for a refund or store credit.
Which payment methods do you accept?
Industrie AU accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and number to monitor your delivery status in real-time.
Are your sizes true to Australian standards?
Yes, our garments are designed following standard Australian sizing. We recommend checking our detailed Size Guide located on each product page to find your perfect fit.
Do you offer international shipping?
Currently, we ship to select international locations including New Zealand. Please refer to our shipping page for a full list of available countries and associated delivery costs.